Verodav Shop

Terms of Sale

At Verodav Shop, we are committed to providing you with a pleasant and secure shopping experience. Our After-Sales Service (SAV) policy aims to quickly resolve any issue with your order and ensure your complete satisfaction.

1. Satisfaction guarantee

We are committed to providing you with food products of the highest quality. If a product received has a defect or does not meet your expectations (order error, damaged product, etc.), you have a period of 14 days after receipt to file a claim.

2. Claim procedure

To initiate a claim, please follow these steps:

  • Step 1: Contact Customer Service. Send an email to Info@Verodav-Shop.Com or call us at 00 33 7 58 67 50 64. Please include:
    • Your order number.
    • A detailed description of the problem (example: incorrect product, damaged product, etc.).
    • If possible, add photos clearly illustrating the issue observed.
  • Step 2: Claim confirmation. Once your claim is submitted, you will receive confirmation from us within 48 hours. We will review your request and inform you of the next steps.
  • Step 3: Follow-up and resolution. We will process your claim within 7 business days after receiving all necessary information. The handling may include a product return or thorough verification depending on the nature of the claim.

3. Handling returns and claims

After validation of your claim, we will offer you the following solutions depending on the issue identified:

  • Full or partial refund : if the product cannot be replaced or exchanged, we will refund you according to the agreed terms.
  • Product exchange : we will send you a new replacement product.
  • Credit note : a credit will be applied to your account for your next order.

Notes:

  • If a product return is required, shipping costs will be covered by Verodav Shop if the error or defect is our responsibility.
  • Returned products must be in their original packaging and must not have been used or altered.

4. Refund time

The refund will be processed using the same payment method used for the initial order. Once the claim is validated, your account at VERODAV SHOP will be credited within 7 business days. An email or confirmation call will notify you of the completion of the procedure.

5. Exceptions and sensitive food products

Fresh and frozen products:

Fresh and frozen products are subject to strict storage conditions. We encourage you to carefully check these products upon receipt. Any claim concerning these items must be made within 10 hours following delivery, due to the perishable nature of the products.

Detailed claim process

  1. Submitting a claim : you can submit your claim through our Contact page or by sending an email to Info@Verodav-Shop.Com. It is important to include all required information so we can process your request quickly.
  2. Claim evaluation : within 48 hours, our team will contact you to confirm receipt of your claim and provide additional instructions if necessary.
  3. Resolution : depending on the nature of the claim, we will offer you an exchange or a credit note. The entire process will be finalized within 7 business days after validation.

Customer service and assistance

For any question or information request, do not hesitate to contact our Customer Service team available Monday to Friday from 9am to 6pm via email or phone. We do everything possible to meet your expectations as quickly as possible.

Contact

This policy aims to provide you with a smooth, reliable service that meets your expectations, while taking into account the particularities of online sales of food products.