FAQs

Frequently asked questions


How to validate a coupon code?

After making a purchase, simply click on your cart, then click View Cart. Then enter the code and click Apply Promo Code.

Do the prices of the products include TVA?

Yes, prices include TVA and are displayed in Euros per product unit. No additional costs, or shipping costs are included.

How can I be sure that my order is confirmed?

VERODAV SHOP undertakes to send a confirmation e-mail summarizing the order (product, price, quantity, discount, etc.) to the e-mail address indicated at the time of the order. To this end, you expressly agree to the use of e-mail to confirm the contents of your order by VERODAV SHOP.

Where can I find the general conditions of sale?

You can find our terms and conditions of sale HERE.

What delivery method is used?

The shipment will be made by one of our service providers to the address you provided. After confirmation of the shipment, you will receive an e-mail with the tracking code of the package. With this code, you can track your package on the website of our provider.

Can I track my order after shipment?

VERODAV SHOP writes the package number on the shipping confirmation. You can then track the package on the website of our provider.

What is the delivery methods?

Orders will be processed within a maximum of 48 hours from Monday to Friday, plus the following delays: The delays vary from 2 to 8 working days depending on your country of residence.

Is shipping included in the price?

Please note that shipping costs are not included in the price of your order. The prices indicated are VAT and product price per unit and do not include the additional contribution to processing and shipping costs. VERODAV SHOP is not responsible and will not be liable for any customs duties in the country of delivery.

In which country can I order?

VERODAV SHOP ships throughout Europe. Prices and delivery times vary depending on the country you are in.

Where do our products come from?

Our products come from different continents including Asia, Africa, Europe, etc.
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